ORDERING INFORMATION

We’re one of 100+ dispensaries in Vancouver (over 300 in Canada) that are NOT operating under the federally-approved medical marijuana system. To qualify under the federal system, you’ll need to get a doctor’s approval and Health Canada’s permission to purchase from one of the 50+ licensed producers. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any gang affiliations.

There are about 40 mail order marijuana sites in Vancouver. Vancouver has been shipping weed in the mail since the 90’s and to date, we know of no-one who has ever been charged with receiving pot in the mail.

That being said, there is still a risk on both ends as we are not working with any federal approval.

Becoming a member with us is simple, just click on the “Register/Login” section, enter your information, upload your id and choose a password.

* You will need to upload your government-issued ID when making an account or Checkout page when placing your first order. Alternatively, you can also email your ID to support@greenheartmedicinals.com for approval.

ID’s are required for proof of age, as the minimum required age in Canada to purchase cannabis is (19+). We keep all IDs stored on our server and purge them daily. You can choose to upload your ID document when registering your account, or email it to us at support@greenheartmedicinals.com

Acceptable forms of identification:

  • Driver’s licence
  • Birth Certificate
  • Canadian/foreign passport
  • Canadian Citizenship card
  • Certificate of Indian Status card
  • Permanent Resident card
  • Canadian Forces identity card
  • Liquor Identification card
  • Firearm Acquisition/Firearm Possession card
  • Provincial/Territorial Identification card
  • Canadian National Institute for the Blind (CNIB) national identification card

We accept the following file formats:

  • JPG/GIF/PNG Image

Below are some ways you can convert your ID document into the formats listed above:

1) Camera enabled smart phone:
Snap a photo of your ID using your smart phone, and then email us the attachment from your phone’s email app.

2) Webcam:
Place your ID in front of your computer’s webcam and take a photo of it. Email us the image. If you don’t have webcam software, try: https://manycam.com/

3) Desktop scanner:
Scan your ID into an image file (jpg,png,gif), and email us the image.

4) USB Camera:
Take a picture with your camera, plug the camera into your computer via USB and then email us the image file.

If you need any assistance verifying your age or sending us your ID document, please don’t hesitate to send us an email at support@greenheartmedicinals.com – we are happy to help!

Click here for a step-by-step guide on placing your online order with us.

  1. Locate the products you are interested in ordering by going to https://greenheartmedicinals.com/shop/
  2. Click on the desired product(s), choose your quantity then click “Add to Cart”.
  3. When you have all your products in your shopping cart, and are ready to Checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the View Cart page.
  4. Check to see if everything looks right, if you have a coupon code, enter in the code and click Apply Coupon. When you’re ready click on the green Proceed to Checkout button.
  5. In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you.
  6. Once you’ve filled in all the required fields (name, address, email, contact number, order notes, and payment option(Interac E-Transfer or Interac Online Payments). You will need to accept the Terms and Conditions (located on the bottom of the page) then click “Place Order”.
  7. On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer.
  8. Once payment is collected and your ID is verified, your order will be shipped within 2 business days.

Please contact us our support through email at support@greenheartmedicinals.com OR, alternatively you can use our live chat, and someone from our team will be happy to assist you. We will get back to you as soon as possible.

We are available Monday through Friday from 9:00am PST to 5pm PST. All emails received will be answered within 1 business day.

Unfortunately, no we are currently only available to ship in Canada.

Payment has NOT been sent

  1. Place an entirely new order for the items you want.
  2. Email support@greenheartmedicinals.com and request that we cancel your OLD order.
  3. Follow the payment instructions to complete your new order.

Payment has been sent

If your order status is “Processing” or “Completed”:
Unfortunately we cannot make any changes to the order. It’s too late.

If your order status is “On Hold” or “Pending”:
Cancel your pending payment. Place a new order for the items you want, and re-submit payment according to your new payment instructions.

Note: We can edit shipping details anytime before the order is set to “Completed”. Please contact us immediately if you need to update your destination shipping address.

Note: You can check the status of your order in your My Orders section

Your order will be discretely packaged and vacuum-sealed to protect and maintain your privacy. We ship from the Vancouver area using Canada Post Xpresspost mailers or nondescript boxes with no indication of what is inside.

No, all products are final sale. We do not offer any returns or exchanges. If there is any issues with your order please contact info@greenheartmedicinals.com and someone will be happy to assist you.

Please click here for more information on our loyalty program.

To learn how to redeem your points for $ off your purchase, please click here.

PAYMENT AND FEE INFORMATION

We accept all major credit cards including Visa, MasterCard, and American Express. We also accept payment via Interac, and Interac E-Transfer.

How Interac E-transfers Work

If you use online banking with a Canadian bank* or credit union, then sending an Interac E-transfer takes just a couple of minutes.

Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 12 pm PST (3 pm EST), your order ships the next business day, or else it ships the following business day.

*Please note: If you bank with Tangerine, you need to call the customer service number prior to sending your e-transfer and confirm you want it to be processed. Once that is done, it can take up to 3 business days for payment to come through for processing. Thank you! 

Once you have placed your order, you will receive an email with instructions for the eTransfer.

If you have misplaced or lost the email please send to payment@greenheartmedicinals.com with the Security Question as your order # and the Password as “greenheart”

We currently have one shipping method:

Express shipping is $20 Canada wide for orders under $185.

For orders over $200, Express Shipping is FREE.

This shipping method takes 2-5 business days for delivery, depending on your location.

Orders ship from the Vancouver, BC area by Canada Post.

*Your delivery is guaranteed (except for residents of Nunavut and Northern Quebec, or if you provided an inaccurate or incomplete address)

All orders that have been paid for are processed and shipped the following business day. If there is a special event or we host a sale, it can take an additional business day to process your order.

Please be patient on tracking as Canada Post does not scan packages until they reach their sorting facility. This can take Canada Post as much as one day (2 days past your order day) to complete. Unfortunately, this is out of our hands and we apologize for the inconvenience.

Orders received on Friday will ship the following week as we are closed on the weekend.

* Please note that it can take up to 40 minutes for us to receive your E-transfer.

Once you’ve sent your E-transfer, it can take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order).Once payment is received, your order will ship within 1 business day. Delivery by Xpresspost will take 2-5 business days once it has shipped.

Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.

PRODUCT INFORMATION

Yes! Product images are taken by us (unless provided by our vendor). Images are not Photoshopped or enhanced.

Sativa and Indica are the two major types of cannabis plants which can mix together to create hybrid strains. Each strain has its own range of effects on the body and mind resulting in a wide range of medicinal benefits. The high produced from smoking Indica bud is a strong physical body high that will make you sleepy or ‘couch-locked’ and provides a deep relaxation feeling compared to a Sativa high, which is known to be more energetic and uplifting.
Marijuana strains range from pure sativas to pure indicas and hybrid strains consisting of both indica and sativa (30% indica – 70% sativa, 50% – 50% combinations, 80% indica – 20% sativa). Because Sativa and Indica buds have very different medicinal benefits and effects, certain strains can be targeted to better treat specific illnesses. Indica dominant marijuana strains tend to have a strong sweet or sour odor to the buds (ex. Kush, OG Kush) providing a very relaxing and strong body high that is helpful in treating general anxiety, body pain, and sleeping disorders.
Indicas are very effective for overall pain relief and is often used to treat insomnia for many people. Indica buds are most commonly smoked by medical marijuana patients in the late evening or even right before bed due to how sleepy and tired you become when high from an indica strain of marijuana, like Kush.

Benefits of Indica:

Relieves body pain
Relaxes muscles
Relieves spasms, reduces seizures
Relieves headaches and migraines
Relieves anxiety or stress
Sativa dominant marijuana strains tend to have a more grassy type odor to the buds providing an uplifting, energetic and “cerebral” high that is best suited for daytime smoking. A sativa high is one filled with creativity and energy as being high on sativa can spark new ideas and creations. Many artists take advantage of the creative powers of cannabis sativa (marijuana) to create paintings.

Benefits of Sativa:

Feelings of well-being and at-ease
Up-lifting and cerebral thoughts
Stimulates and energizes
Increases focus and creativity
Fights depression

SHIPPING

There are 2 likely scenarios:

a) the postal worker put it in the wrong mailbox, or

b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge.

From Canada Post
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

  • with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
  • their Community Mail Box for the item or parcel compartment key;
  • around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

We do not offer postage refunds if your order arrives late due to any postal issues.

Due to the nature of the industry, all orders will be sent with a Signature Required.

If you’re tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan, which is fairly common.More often than not, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office.If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

All orders and product details are tracked in our system and we record each order before it leaves our building. The value of any confirmed missing items will be credited* on your account to be used on your next purchase.

*Any credit will occur as points on your account, which can be applied to your next order.